Pathways Home Health Handbooks

Overview
Pathways Home Health & Hospice needed comprehensive, easy-to-use handbooks for both professional and family audiences. These materials outlined complex medical information and care protocols—making clarity, accuracy, and compassion equally important.

My Role
I managed the full creative process, collaborating closely with clinical experts, patient care teams, and communications staff to produce the handbooks from concept through delivery.

Approach
I worked across departments to translate technical medical content into accessible language, while ensuring compliance and accuracy. My design emphasized readability and navigation, with color coding, clear headings, and approachable visuals. The result balanced clinical precision with empathy—meeting the needs of both B2B partners (hospitals, physicians) and B2C audiences (patients and families).

Impact
The handbooks became essential tools for both professional training and patient education, praised for their clarity and visual appeal. They strengthened Pathways’ reputation as a trusted, patient-centered care provider and streamlined internal communications across departments.